Feedback & Reviews

We've been seeing Dr. Kim for the last year after moving to Austin. She had the unfortunate duty of alerting us to a cancerous growth in our senior cat. This meant multiple conversations as we went to other specialists and communicating about our cat's hospice care. Dr. Kim went above and beyond on spending time working with us on this, even working with our previous vet office. On a lighter note,… + read more

We've been seeing Dr. Kim for the last year after moving to Austin. She had the unfortunate duty of alerting us to a cancerous growth in our senior cat. This meant multiple conversations as we went to other specialists and communicating about our cat's hospice care. Dr. Kim went above and beyond on spending time working with us on this, even working with our previous vet office. On a lighter note, we've also brought in our brand new kitten for a check, and our adolescent cat. Dr. Kim and her team really care for your pets and it's clear in every interaction. They do *not* try to sell you on things you don't need, and when it comes to medications they talk through all the options and pricing with you. - read less

Thank goodness for Cypress Creek Pet Care. I had a last minute issue pop up for my pup and needed to get her seen ASAP. I spoke with Shara (hope I spelled that right!) on the phone and even though they were completely booked, she empathized with the pain she knew my pup must be in and was incredibly accommodating, helpful and friendly. It would have been easy and justifiable to simply say, "I'm s… + read more

Thank goodness for Cypress Creek Pet Care. I had a last minute issue pop up for my pup and needed to get her seen ASAP. I spoke with Shara (hope I spelled that right!) on the phone and even though they were completely booked, she empathized with the pain she knew my pup must be in and was incredibly accommodating, helpful and friendly. It would have been easy and justifiable to simply say, "I'm sorry, we're booked" (like another place I called first did) especially since we've never been here before. But she spoke with Dr. Kim and they arranged for us to drop our dog off and assured us she would be seen inbetween other scheduled visits as soon as there was a spare moment. It didn't take very long after we dropped off Mrs. Pickles and we were able to speak directly with Dr. Kim. She took the time to explain exactly what was happening, why it was happening and what she did. She was thorough and not at all rushed and very reassuring. Pickles was a happy camper when we picked her up and is healing up very nicely. I see no reason why we'd ever go elsewhere. - read less