Due to current restoration construction within our clinic, it is necessary for us to continue to utilize curbside service only at this time. The work being done within the clinic is all part of our commitment to continuously improve upon the level of care we can offer to you and your pets. We apologize for this inconvenience and thank you for your ongoing support and patience. You will be kept up-to-date with the process and notified when we are able to welcome clients back inside the practice.
Appointments, pick-ups, drop-offs, medication and food refills will be handled curbside:
- Please bring dogs on a leash and cats in a carrier
- Upon your arrival at the clinic, remain in your vehicle and call us to check-in
- A team member will discuss all your needs and concerns by phone during check-in
- A team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care
You may choose to wait in your vehicle during your pet's examination or return at a later scheduled pick up time. We are only allowing staff members inside the practice at this time.
We will be checking out all of our appointments in the exam room. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing, eliminating the high number of people that can gather in our lobby area. Our goal is that by taking these safety measures we will be able to remain open to serve the needs of our community’s pets.
Medication and Food:
We ask that you request medication or food refills in advance via phone or email. Call us when you arrive to the hospital, payment will be taken over the phone, and we will bring the food or medication to the door. We also suggest the use of our online store which you can shop at for medication and pet food.
Additional Measures We are Taking and Asking Clients to Follow:
We are increasing the frequency of our rigid cleaning and disinfecting protocols.
- Employees who feel ill will be instructed to stay home and contact their doctor. No employee that has a fever of >100.4 will be allowed to remain at work.
- Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.
- Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.
Pets and the Coronavirus:
It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, OIE, and World Health Organization, indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and, as we learn more, we will update you.
The CDC and The American Veterinary Medical Association (AVMA) have comprehensive websites with important up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:
- CDC Frequently Asked Questions
- AVMA - COVID-19: FAQs FOR PET OWNERS
- AVMA - What veterinarians need to know
We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us at 512-580-9411.